Problem Solving Tools explains why the right tools are critical for effective solutions. The course describes eight tools for collecting, structuring, and using information in detail: flowchart/process map, is/is not analysis, tally chart/location map, Pareto, brainstorming, cause-and-effect diagram, the 5 Whys, and mistake proofing.  

Learning Objectives 

By the end of this training, you will be able to: 

• Explain the tools most useful for problem solving and Root Cause Corrective Action. 
• Explain how and when to use these tools. 
• Describe examples of useful extensions or variants for each tool. 

Who Should Attend

Any person new to or currently involved with problem solving or improvement activities will benefit from this course. 

Course Delivery

Courses are created by industry-specific subject matter experts. PRI instructors have years of industry and auditing experience with an established background in the subjects they teach.  

In Person Instructor Led

Courses are taught on site by well-qualified, experienced PRI instructors.  

Virtual Instructor Led 

Online training sessions are taught live by PRI instructors.

This course has been developed and delivered by the Performance Review Institute (PRI) are pre-qualified by Probitas Authentication as meeting the AS9104/3A Continuing Professional Development requirements for AS9100, AS9110, and AS9120 auditor re-authentication.