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What is ISO 20000-1:2018?
IT and business service providers are under great pressure to deliver cost-effective, high-quality, safe and reliable service to their customers and their own organizations. With growing reliance on support services and the wide range of technologies available, service providers strive to uphold high levels of customer service. ISO/IEC 20000-1:2018 is an international standard that defines the requirements for a service provider to deliver managed services.
ISO 20000-1 has been developed to make your business support organization or IT service providers more efficient and ensure quality, consistent, and reliable service through implementation of an Information Service Management System. The ISO/IEC 20000:2018 standard consists of two parts under the title Information Technology – Service Management:
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ISO/IEC 20000-1:2018 (Part 1) consists of a number of specifications, including Planning and Implementing Service Management, Requirements for a Management System, Planning and Implementing New or Changed Services, Service Delivery Process, Relationship Process, Control Processes, Resolution Processes, and Release Process.
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ISO/IEC 20000-2:2018 (Part 2) is a “code of practice” that describes the best practices for service management within the scope of ISO/IEC 20000-1:2018. Part 2 helps those organizations looking to adopt ISO 20000.
ISO 20000-1 applies to both large and small service providers. Service management processes are designed to enable the best possible service delivery to meet a customer’s business needs within agreed upon resource levels, no matter the size of the organization.
Benefits of ISO 20000-1 Certification
Some of the key benefits of implementing ISO 20000-1 within your organization are as follows:
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Improved efficiency, reliability, and consistency of services in all areas, impacting costs and service
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Increased likelihood of being chosen over your competitors that are not certified to ISO 20000-1
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Ability to manage suppliers more effectively
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Reduction in the frequency of supplier audits
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More responsive services
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Why Choose PRI Certification℠?
We provide technical support such as clear direction on standard changes, standards interpretation, industry changes and other useful information during your certification.
Achieve ISO 20000-1 Certification
Embark on your ISO/IEC 20000-1:2018 certification journey with us today and showcase a steadfast commitment to delivering exceptional service.
- Request a quote and complete the application process with your Business Development Specialist.
- Once the quote is accepted, PRI Scheduling will work with you and your auditor to arrange assessment(s).
- You will be introduced to your Account Specialist, who will assist with audit coordination for the duration of your contract.
- Prior to your audit, you will submit planning documentation to the PRI virtual system (RMS). Your auditor will create an audit plan from this information and provide it to you for review. The audit is performed according to this plan.
- Once your audit is complete, technical review and approval takes place. Upon successful completion, your certification is issued and valid for three years.
- Your auditor and PRI Scheduling work with you to coordinate and complete annual surveillance audits.
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